SHIPPING & DELIVERY POLICY

Do you offer free shipping?

Yes, we offer free shipping on all orders above ₹799.

When will my order be shipped?

We take 5–7 business days to process and ship your order after it is placed.

How long will delivery take?

Delivery timelines vary depending on your location.
Once your order is shipped, you’ll receive tracking details.

What should I do if my package looks tampered with?

Please do not accept the parcel if it appears tampered with.
We won’t be responsible for packages accepted in a damaged or opened condition.

Please check our Return & Exchange Policies for information regarding reverse pickups, returns and exchanges.

What if I receive a damaged, wrong, or incomplete order?

If there’s an issue with your order, email us at thenazarclub@gmail.com within 72 hours (3 days) of delivery.

Please include:

Clear photos of the issue
A complete unboxing video (from start to finish, without cuts)

This is mandatory for verification.

Do you verify orders before shipping?

Yes. Every order is carefully checked and recorded during packing.
We maintain packing videos as proof, which are reviewed alongside your unboxing video before any decision is made.

What happens after I report an issue?

Once we receive your request, our team will:

Review your unboxing video and images
Cross-check it with our internal packing footage

After verification, we’ll take the appropriate action.

Do you accept complaints without an unboxing video?

No, without a proper unboxing video, we won’t be able to process claims for damaged, missing, or incorrect items.

The company holds the authority to make the final decision in any case.